+27 39 315 0265
Shelly Beach, Kwazulu Natal, South Africa

Privacy Policy

Under the Protection of Personal Information Act, 2013 (POPIA), you have the right to be informed of what personal information of yours is held by an institution and for what purpose
As Managing agents we collect and processes various types of personal information for the fulfilment of our services and ultimately the functioning of the scheme in which you live. Some of these functions include:
Raising levies, service charges and penalties, interest and other related charges for the scheme
Sending statements
Issuing clearance certificates
Legal and collection processes
Owner / tenant correspondence
AGM / SGM notices
Staff administration and HR related work
Complying with other legal and regulatory requirements
Access control and security
Maintenance, garden, security and other complex/estate related services
Ensuring the scheme is adequately insured
What are your rights in terms of POPIA (Section 15 of POPIA)? You have the right:
To have your personal information processed only in accordance with the conditions of POPIA;
To be notified when personal information about you is being collected;
To be notified if personal information has been acquired by an unauthorised person;
To ask what personal information of yours is held by the community scheme;
To request the correction, destruction or deletion of personal information (note personal information can only be deleted in a community scheme if it is not required for its operational needs);
To object on reasonable grounds to the processing of personal information;
To submit a complaint to the Information Regulator regarding personal information that has been handled incorrectly;
The information we may collect and hold includes:
–      Name
–      ID number/Passport
–      Date of birth
–      Gender
–      Telephone number
–      Email address
–      Physical address
–      Property details
–      Bank details (if on debit order)
–     Biometrics (if applicable)
–     Bondholder (if applicable)
–     Driver’s license details (if applicable)
–     Vehicle registration number (if applicable)
–     Vehicle license disk details (if applicable)
–     Postal address
–     Visual data (if applicable)